Customer Care

Infotainment’s Sell Your Stuff program has been impacting the environment by keeping the landfills electronic free for 5 years! We have an easy process that will allow you to receive money for your eligible automotive parts. We strive to do our part to recycle automotive equipment for the community and our planet. Want more information? Click here to learn more.

My Account

Signing up allows you to track your offers and/or any referral commission that you may have earned. You will also have your information saved with us to speed up your next checkout process.

Please ensure that you have entered a valid email address, and that the confirmation email has not been sent to your Junk or Spam Mail Folder. Some email programs may mistakenly misroute your confirmation email. We recommend adding Infotainment.com to your list of Safe Senders to ensure proper email delivery. If you still cannot locate your confirmation email please reach out to us by visiting out contact us page.

Contact us at 1-855-636-6287 EXT: 202 or email us at finance@infotainment.com.

Selling

Just answer a few questions regarding the condition of your product and you will receive an instant offer on our website.

Yes! You can sell as many car parts as you like.

Feel free to contact us via email with Y/M/M, VIN and photos of the item your trying to sell.

If you don’t see your item listed we are not currently offering any cash back for that item. Feel free to check back at a later time for updates.

No problem, just select a condition that you feel is accurate. Once we receive your item(s), we will evaluate it and adjust the offer accordingly.

Please note that the final offer price could end up being higher or lower. If it’s lower, we will provide a detailed email regarding the adjustment and you would then have 3 days to accept the offer. If you do not respond within the 3 day time period, we will assume you have accepted the offer and will initiate the payment to be processed.

Yes, we purchase many parts that may be defective or missing pieces. We also, purchase items such as digitizers, main boards, center stack displays etc.

Yes. Our technians see to it that every electronic item is wiped of all personal data.

We purchase factory parts from Ford, General Motors, Chrysler, Dodge, Jeep, Ram, and Toyota vehicles.

We purchase the latest factory infotainment systems.

No, only factory equipment.

We will recycle it for you for free. We are partnered with Green Business Bureau to make an impact and conserve our environment.

Yes, all items are tested upon arrival.

Inspections are done within 1-2 business days of receiving the product.

Each part is evaluated via multiple steps including factoring supply & demand. The first is making sure that the model you have selected is accurate compared to the device delivered. We assess the physical condition of the item(s) to see if the category you selected matches its description, look for scratches, dents, etc. We also look to see if the item(s) is real or counterfeit, as well as if there was any tampering to the device. Any counterfeit or tampered device will automatically be denied. Your item(s) is then checked for water damage and powered on. If your item matches we then compare your item to the current market value and assess the highest offer. If your assessment was accurate, we will send you the money in the method selected. If not, we will offer you a new price, which you can accept, or ask for your item(s) back. You have 3 business days to respond to your new offer or your item will be forfeited and recycled.

No. If an item is sent without an offer, your item is subject to being recycled. All recycled items are not subject to any email notifications. If you already received an offer be sure to include the necessary quote inside the box.

All quotes are based on the current market supply & demand. If you received a “RECYCLE” quote it means that we are not currently offering any cash offers at the moment but you may still choose to be GREEN and send in your item to be recycled by us. Offers vary every 22 days and may increase or decrease. If you are not satsified with your offer, you may check your item again on our website to see if you offer has changed.

Payments

We offer payments via Zelle, Venmo, PayPal, Check, or Store Credit. Bank wire transfers may be requested for Wholesale Vendors only.

Once your item passes inspection your payment will be processed within 1-2 business days. If you are receiving a check, please allow 4-6 weeks for shipping.

Once your item passes inspection you will receive an email confirmation with your “COUPON CODE”. You may apply the coupon code to www.Infotainment.com upon checkout.

If you have received your Paypal payment but it has not cleared with your bank it might be considered “Pending”. Contact the Finance department at finance@infotainment.com, to have your funds released to you.

If you have not received your payment within 1-2 weeks, please check your tracking information. If your equipment arrived at Infotainment, contact us at 1-855-636-6287 EXT: 202 or email us at finance@infotainment.com. Depending on your preferred payment method, allow 3-7 business days for clearance unless it a check. For checks allow 4-6 weeks to arrive.

Allow 4-6 weeks for your check to arrive via United States Postal Service. Once the time has elapsed check with your local postal service first before contacting us.

Please contact your local post office with the new address to have your mail forwarded to you. Or click the link below.
https://moversguide.usps.com/mgo/disclaimer?referral=SEM-phraseD-B&kwd=POCOA&utm_source=google&utm_
medium=cpc&utm_cmpid=13924279593&utm_adgid=123648288934&utm_tgtid=kwd-16045436&utm_locintid=&utm_locphysid=9011767&utm_matchtypeid=b&utm_network=g&utm_device=c&utm_
adid=534158518724&utm_adpos=&utm_plid=&gclid=CjwKCAiAk–dBhABEiwAchIwkWGk3snD1uLMaKFrK–0GTxNijBJLRztpR8-YzeR277XmlqnmUKoxBoCHccQAvD_BwE

Form W-9 is a commonly used IRS form for providing necessary information to a person or company that will be making payments to another person or company.

Independent contractors or Businesses receiving payment of $600 or more.

If you refuse to fill in the W-9, we are obliged to withhold taxes from your payment at a rate of 24%. Businesses in the United States are instructed by the IRS to request the W-9 be completed by any service provider they are paying US $600 or more to during the tax year.

Shipping

If you live in the 48 Contiguous States of the United States, we offer free shipping to send your item to us. HI, AK, PR, APO, FPO of the United States and International customers must supply their own postage.

Once you accept the offer during checkout, you’ll be prompted to create a shipping label. Please print out the shipping label and follow the instructions on the label. Once your package is ready to ship, please drop it off at the nearest FedEx location. Ensure your item is packaged to standard to avoid shipping damage.

Our free shipping labels are provided by FedEx. You can drop off your items at any drop off location near you.

Go to our website and fill out which item your trying to sell to retrieve your offer and add your item to checkout. At the end of checkout you will be able to print your free shipping label.

You must provide your own packaging to ship your item(s) to us. If you are not inclined to do so, please visit one of the FedEx locations near you with your item & shipping label for assistance.

The price Infotainment has offered you is valid for TWENTY-ONE (21) days. If we receive your item AFTER TWENTY-ONE (21) days, Infotainment shall re-evaluate your item and price it at the CURRENT market value.

Click the link below and enter your zip code to find a location nearest to you. https://local.fedex.com/en-us

If you provided postage to ship your equipment, contact the carrier with tracking. If Infotainment provided postage, email finance@infotainment.com for further assistance.

That’s okay. FedEx will charge us for the difference in weight if there is any.

If you do not have a printer, that’s okay. After creating your label you will also get a QR code. Use your QR code when you drop off your package and FedEx will print the label for you.

It is your responsibility to make sure that your item(s) are fully secure when you ship them. Infotainment will then offer you an amount based off the condition we receive your equipment in.

Don’t worry about accidental damage to your package during shipping – we’ve got you covered! Our standard insurance covers up to $100, but if you want full coverage, you can purchase our shipping insurance at checkout. Your insurance fee will be deducted out of your offer payment. Just make sure to package your items properly to avoid the claim being denied due to insufficient packaging. Please note that our insurance does not cover denied claims or missing/incorrect items. If we suspect any fraud, we have the right to deny your claim regardless of the carrier’s decision.

Other

An Independent contractor or Buisness that is selling automotive equipment to Infotainment in large quanities.

Wholesale inquiries are for Independent contractors or Businesses exceeding selling volume of 15 or more parts. Contact our Finance team via email at Finance@infotainment.com., where they will schedule a conference to discuss further requirements.

We offer payments via Zelle, Venmo, PayPal, Check, ACH, & Bank Wire. These payment options are set up when your account is first created. If you wish to change exisiting payments, please contact our Finance team.

Your trade-in parts are recycled in many different ways. We strive to make an impact on our planet by taking the time to recycle the as many of the components as possible. Our certified technicians determine which level of refurbishment is required for each product, whether it’s repairing, refinishing, reprogramming or simply recycling the item to be destroyed to recreate other metals and molds. We take pride in refurbishing factory parts to continue life in the automotive industry. 

Hours of operation

9 AM - 5:30 PM (ET)

Mon - Fri

Advice, Sales & Support

1-407-901-0753

US Local

Talk to Live Agent

Wholesale

1-800-836-4858

Toll Free

Email Support

support@infotainment.com